Belkin F5U022 User's Guide download pdf (Page 25)

Miscellaneous

A10

General difficulties with hardware and software

If you are suffering from some odd difficulties with your embroidery system, it is always a

good idea to shut down your computer, and restart it. If this doesn't fix the problem then you

can try to determine the cause of the problem by rebooting the computer in safe mode. If it is

then solved, you know that some clash of hardware and/or software such as device drivers is

to blame. You can then obtain more help from your computer dealer to analyse the cause

and reconfigure your computer if necessary.

To reboot your computer in Safe Mode:

1. Close down windows and restart your computer.

2. As the computer reboots and goes through the system check, hold down the F8 key.

3. At the end of the system check, a menu will be displayed.

4. Choose 'Safe Mode' by entering the option number.

Windows will now restart in Safe Mode. No device drivers, such as graphics or printers will

be loaded, allowing you to test your system.

A28 The program will not start and the message "No dongle attached. Cannot

open program" is displayed.

This message will appear when trying to open your VIP software if the program cannot 'see'

the dongle (data protection device).

If you are using a USB port dongle (Purple):

USB System Properties

Make sure that the dongle is connected to the computer. Check that the software driver has

been installed correctly. This can be done as follows:

1. Right click on My Computer on the Desktop.

2. Select Properties.

3. Select the Device Manager tab.

4. Click on the plus sign next to the Universal Serial Bus controllers.

5. The display should look similar to the picture to the right, with the Rainbow USB

SuperPro device listed.

If the device is listed, but has a yellow exclamation mark next to it, the device has not been

correctly installed. In this case right click on the Rainbow USB SuperPro, and then select

Delete, the driver has now been removed. The driver can now be reinstalled. On the VIP

Customizing CD run the following program \Technical\Dongle\setup2\Setup.exe

If this does not cure the problem, then you may require the latest version of the Dongle

Device Driver

[http://www.pfaffsoftware.com/support/index.htm?page=updates.htm#dongledevicedriver].

Other USB problems:

If you still have a problem then plug the dongle directly into into your computer's USB port. If

it is now OK, then the problem may be a damaged or poor quality device or cable.

Some USB ports do not have enough power to drive the dongle. By using a USB hub which

uses a power supply this can be overcome. Some later windows 95 computers have USB

ports fitted to the Motherboard but are not available for use, regardless of the current

operating system installed.

The computer BIOS may not be configured to allow support of Legacy USB devices. Check

that Legacy USB Support is set to 'Enabled' within the BIOS.

FAQ Lists for Pfaff VIP Software Page 25

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Belkin F5U022 User's Guide Page 25

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