the button can be dragged and dropped to another toolbar. If it is not dropped on a toolbar it
is removed from view.
If you click on a toolbar button while holding down the AltGr key, or the Ctrl and Alt keys
together, the button is duplicated. If it is dragged and dropped onto another toolbar, the
duplicate will be positioned there. If it is not placed on another toolbar, then a new one is
created with this button on. If a toolbar is dragged back to the sides or top of the program
window its name disappears and a separator is shown between this and other toolbars.
Lost buttons can be retrieved within the Customize dialog box, under Tools, Customize. If
you wish to reset the toolbars exactly as they were when the program was installed, use the
following instructions.
1. On the original CD find the ".ini" file corresponding to the program; it has the same name
as the executable file except it has the file extension ".ini" instead of ".exe". For example,
VIP Customizing requires the file "Customiz.ini".
2. Copy this file into C:\Windows (or wherever your main Windows folder is stored).
3. Now the program will start with the same configuration as when it was first installed.
A10 General difficulties with hardware and software
If you are suffering from some odd difficulties with your embroidery system, it is always a
good idea to shut down your computer, and restart it. If this doesn't fix the problem then you
can try to determine the cause of the problem by rebooting the computer in safe mode. If it is
then solved, you know that some clash of hardware and/or software such as device drivers is
to blame. You can then obtain more help from your computer dealer to analyse the cause
and reconfigure your computer if necessary.
To reboot your computer in Safe Mode:
1. Close down windows and restart your computer.
2. As the computer reboots and goes through the system check, hold down the F8 key.
3. At the end of the system check, a menu will be displayed.
4. Choose 'Safe Mode' by entering the option number.
Windows will now restart in Safe Mode. No device drivers, such as graphics or printers will
be loaded, allowing you to test your system.
A28 The program will not start and the message "No dongle attached. Cannot
open program" is displayed.
This message will appear when trying to open your VIP software if the program cannot 'see'
the dongle (data protection device).
If you are using a USB port dongle (Purple):
USB System Properties
Make sure that the dongle is connected to the computer. Check that the software driver has
been installed correctly. This can be done as follows:
1. Right click on My Computer on the Desktop.
2. Select Properties.
3. Select the Device Manager tab.
4. Click on the plus sign next to the Universal Serial Bus controllers.
5. The display should look similar to the picture to the right, with the Rainbow USB
SuperPro device listed.
If the device is listed, but has a yellow exclamation mark next to it, the device has not been
correctly installed. In this case right click on the Rainbow USB SuperPro, and then select
FAQ Lists for Pfaff VIP Software Page 169
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