Belkin Powerline AV Networking Adapters User Manual download pdf (Page 22)

22 | Appendix

XAV5001 Powerline AV 500 Adapter User Manual

LED Troubleshooting Tips

Table 1. LED and Feature Troubleshooting

Table 2.

Problem Recommendation

Power LED is off. Make sure that power is supplied to the electrical outlet, and the Powerline

device is not plugged into an extension cord, power strip, or surge protector.

Power LED is amber. The adapter enters power saving mode if the Ethernet port is not linked for

more than 10 minutes. It goes back to normal mode when the Ethernet port

is linked.

Powerline LED is off. The Powerline devices cannot find each other. Make sure that the Powerline

devices are plugged into outlets with power, and that they use the same

network encryption key.

• Move the Powerline device to a location closer to the computer or

devices.

• If you have set up network security, make sure that all Powerline devices

are using the same encryption key.

• If the problem occurred after you changed the network encryption key,

reset each device to its factory default settings.

Ethernet LED is not

blinking.

There is no data traffic. Make sure that:

• Your router and modem are switched on.

• The Ethernet cable that came in the box is working and securely

connected to the Powerline adapter port and a router LAN port.

• The PC connected directly to the router can access the Internet.

• Press the Reset button on each device for 1 second to return the

Powerline adapter to its factory default settings

Problem using the Reset or

Security button.

The Reset and Security buttons are located on the side panel of the

Powerline AV Ethernet Adapter.

• Pressing the Reset button longer than 2 seconds does not reset the

device.

• Pressing the Security button longer than 2 seconds does not activate

security.

All LEDs are off when

plugged into the AC line.

Use the Powerline utility to see if the LEDs are turned off via the software. If

so, then use the Powerline utility to turn them back on.

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Belkin Powerline AV Networking Adapters User Manual Page 22